Help Center
Frequently Asked Questions
Got a question? We have answers about products, orders, shipping, and more. Cannot find what you need? Contact our team.
Products & Flavors
Are all your products authentic?
Yes. We source disposable vapes from trusted supply channels and sell factory-sealed products in original packaging. We do not list refurbished, counterfeit, or gray-market devices.
What brands do you carry?
What does puff count mean? Are the numbers accurate?
Puff count is the manufacturer estimate for how many draws a device may deliver before the e-liquid runs out. It is usually measured under standardized short draws. Real-world use varies with draw length, frequency, airflow setting, and whether you use Normal or Boost mode. Many users see roughly 70-90% of the advertised count under typical daily use.
How do I choose the right flavor?
Browse by flavor style: Berry, Ice & Menthol, Fruit, and Sour & Candy. If you are new, popular starting points include mint-style options such as Miami Mint or berry-ice profiles such as Blue Razz Ice and Frozen Strawberry.
Are your vapes rechargeable?
Yes. Our disposable vapes are rechargeable via USB-C (Type-C). You can recharge the battery multiple times until the e-liquid is used up. Devices are not refillable — dispose of them responsibly once liquid is depleted.
What nicotine strength are your products?
Our disposable vapes are listed at 5% (50 mg/ml) nicotine salt, which is common for this product category. We do not currently list nicotine-free (0%) versions.
Ordering & Payment
What payment methods do you accept?
We accept PayPal, Visa, and Mastercard. Payments are processed through secure, SSL-encrypted gateways. We do not store your full card details on our servers.
Is my payment information secure?
Yes. Checkout uses encrypted connections and PCI-compliant payment processors. Card details are handled by the payment provider, not stored in full on our site.
Can I modify or cancel my order after placing it?
If your order has not shipped yet, contact us as soon as possible via our Contact page. Once an order is dispatched, changes may not be possible, but eligible returns are handled under our return policy.
Do you offer discount codes or promotions?
We run quantity-based savings and seasonal promotions. Check the shop banner and product pages for current offers such as buy-more-save-more tiers and newsletter deals.
Shipping & Delivery
How long does shipping take?
Orders are typically dispatched within 24-48 hours after payment confirmation. Delivery usually takes a few business days depending on your region and carrier service level. You will receive tracking details by email when your order ships.
Do you offer free shipping?
Yes. Standard shipping is free on qualifying orders over $50. Smaller orders may include a flat shipping fee shown at checkout.
Where do you ship from?
We ship from a local warehouse to reduce transit time. Exact dispatch location may vary by order volume and product availability.
Will someone need to sign for the delivery?
Depending on local regulations for nicotine products, carriers may require an adult recipient and age verification at delivery. Check your confirmation email for any signature requirements in your area.
What carriers do you use?
We use major regional carriers with tracking support. The selected service depends on your delivery address and order size.
Returns & Refunds
What is your return policy?
Unopened products in original packaging may be eligible for return within 14 days of delivery, subject to inspection. Opened or used devices are generally not returnable for health and safety reasons. Contact us promptly if you believe your item is defective.
What if I receive a defective product?
If a device is defective on arrival (for example, it will not charge or draw), contact us within 48 hours with your order number and a photo or short video of the issue. We will arrange a replacement when the claim is approved.
How long do refunds take?
Approved refunds are usually processed within 3-5 business days after inspection. Funds return to your original payment method and may take additional time to appear depending on your bank or PayPal.
Age Verification & Compliance
What age do I need to be to purchase?
You must be at least 21 years of age to purchase nicotine products from our store. Age confirmation is required before browsing and checkout.
How do you verify my age?
We use age-gate confirmation when entering the site and may apply additional verification during checkout or delivery where required by local law.
Are there regional restrictions?
Some regions restrict flavored nicotine products or online sales. If restrictions apply to your address, we will show relevant notices during checkout.
Still have questions?
Our support team typically responds within 24 hours on business days.
WARNING: This product contains nicotine. Nicotine is an addictive chemical. Products on this site are intended for adults 21 years or older only.